This document sets out the terms of serivces relation to the membership of Peak Vets’s Pet Health for Life. Peak Vets is a business unit of Linnaeus Veterinary Limited. By completing and submitting your Pet Health for Life membership application form ("Membership Application Form") you confirm that: (i) you are the legal owner of the pet(s) listed on your Membership Application Form ("Your Pet"); (ii) you wish to enter into a contract for membership of Pet Health for Life with Linnaeus Veterinary Limited ("us", "our", "we"); and (iii) you agree to these terms of service.
Please read the terms of service carefully. If you have questions concerning them please raise these with us before submitting your completed Membership Application Form. If you would like a copy of these terms of service in larger print, please ask at our reception or visit our website.
1. Agreement
1.1 These terms of service, the Membership Application Form, and the Member Benefits Leaflet (together the "Terms") will form the basis of our contract with you.
1.2 In the event of a conflict within the Terms, these terms of service will prevail.
1.3 The Terms may be varied on one month’s written notice given to you by us. Such notice may be given by email, letter or by way of an update posted on our website. If you do not wish your membership to Pet Health for Life to continue having regard to any variation notified to you, you may end it as detailed in clause 5. If you do not do this by the time the notice expires, you will be deemed to have accepted the variation.
2. Treatment
2.1 When you become a member of Pet Health for Life, Your Pet is entitled to receive the routine treatment and other benefits set out in the Membership Benefits Leaflet.
2.2 Pet Health for Life is a preventative healthcare programme for the lifetime of Your Pet (provided that you continue to pay Pet Health for Life fees).
2.3 PET HEALTH FOR LIFE IS NOT AN INSURANCE POLICY. IT DOES NOT COVER ALL TREATMENT THAT YOUR PET MIGHT REQUIRE.
2.4 As a member of Pet Health for Life you are entitled to receive routine preventive healthcare as specified in the Membership Benefits Leaflet. Full details of the cost of membership and the services and other benefits you receive by joining Pet Health for Life are available in the Membership Benefits Leaflet and on our website at www.peakvets.co.uk/pet-health-for-life
2.5 It is your responsibility to utilise the benefits applicable to your Pet Health for Life membership. You shall not be entitled to any refund in respect of benefits on the Member Benefits Leaflet that you do not use.
2.6 You shall be provided with a number of products and services as stipulated within the Terms. The products and services offered in the Terms shall be provided over a period of a maximum of 6 visits in each 12 consecutive month period, as appropriate. Products and services provided during each applicable visit shall be agreed in writing prior to or on the date of the visit between us and you. You agree that should the total number of products and services provided to you in accordance with the Terms not be provided during the maximum number of visits stipulated above you will lose the right use these products and services (unless we agree with you otherwise).
2.7 Flea and worm products or services may be collected in accordance with the recommended pack size. The flea and worm products or services may only be given in a recommended pack supply for Your Pet and although we may send you a reminder to collect the recommended pack size it is your responsibility to collect them. We shall not be responsible for any loss caused by your failure to collect them. Any recommended pack sizes may be reviewed and amended from time to time by us in our reasonable discretion, but we shall provide written confirmation to you.
2.8 Vaccination reminders will be sent to the client every 12 months. It is the responsibility of the client to ensure that all vaccinations are done at the correct time. In the event of late vaccination, resulting in the full vaccination course having to be restarted, an additional fee will be charged.
2.9 ‘Two Veterinary Consultations’ applies to two standard veterinary consultations per year, starting 14 days after the date of joining, and is for routine veterinary consultations during normal working hours and cannot be used for Referral or Emergency Service consultations. ‘Two Veterinary Consultations’ must be used within the current 12-month period and are nonrefundable.
2.10 Should Your Pet have routine care or treatment provided by another practitioner independently of us, Your Pet will not be covered by these Terms or Pet Health for Life. We will not be liable for any routine care or treatment provided to Your Pet by another practitioner independently of us.
2.11 Your Pet can still receive treatment by us outside the scope of Pet Health for Life. Any additional healthcare, services or treatments which are not included 2 as part of Pet Health for Life will incur an additional charge which is payable separately by you to us and subject to our standard terms of service.
2.12 Any products prescribed by our vets and nurses must be used in accordance with their instructions and must not be used on any pet other than Your Pet. If Your Pet is sensitive or allergic to the products prescribed by us, substitute products may be available, which may result in an additional charge. Please discuss Your Pet’s clinical requirements with us.
2.13 Any product or service that may be required for conditions that come to light during a Pet Health for Life consultation are excluded and not complimentary (“Conditions”). These Conditions will be subject to a further fee payable by you to us.
3. Your responsibilities
3.1 You are responsible for following our vets’ and nurses’ guidance, and for ensuring Your Pet attends the practice regularly for their preventative healthcare checks, and for the timely collection and administration of any prescribed treatment.
3.2 It is your responsibility to let us know that you are a member of Pet Health for Life when you arrange treatment or purchase goods.
4. Membership, Fees and Fee increases
Payments
4.1 To be a member of Pet Health for Life you must pay the monthly Pet Health for Life fee for each of Your Pets.
4.2 Your Pet Health for Life membership fees can either be paid: 4.2.1 by direct debit on a monthly basis; or 4.2.2 annually in advance, in full, at Peak Vets practice
4.3 If you pay your Pet Health for Life membership fees annually, we will contact you and invite you to renew for a further year towards the end of your existing year or you may approach the practice directly to renew. You may also cancel the Pet Health for Life membership in accordance with clause 5.2, below (and we will notify you in accordance with that clause of your right to cancel). On renewal you can pay in accordance with clause 4.2 and either set up a monthly direct debit or pay annually in advance at the then current Pet Health for Life rates. If you do not pay in advance of the expiry of your existing year, your Pet Health for Life membership will automatically terminate at the end of your existing year.
Direct Debit
4.4 Unless you make an annual payment in accordance with clause 4.2.2, your monthly membership fees will be collected by Direct Debit.
4.5 For the avoidance of doubt, your contract is with us.
4.6 If you have any queries in relation to the administration of your Direct Debit then please contact
Alteration of monthly fees and categories
4.7 The Pet Health for Life monthly fee will be reviewed and may be subject to increase at regular review intervals. If you pay annually you will be notified of the following year's price when you come to renew your membership at the end of your existing year.
4.8 Your Pet Health for Life monthly fee or the price you are quoted for an annual renewal may also change upon Your Pet reaching different age and weight thresholds, as set out in the Membership Benefits Leaflet.
4.9 If you pay your Pet Health for Life fees monthly and we change your Pet’s monthly fees, you will be given at least 30 days' written notice. If you do not agree to the change, you can terminate your contract for the Pet Health for Life membership in accordance with clause 5. Where you choose to pay annually and we notify you of a change to the annual charge for the upcoming year, you are free to not renew.
4.10 Should there be a decrease in your Pet Health for Life monthly fee or variation in the discount available to you, your Direct Debit will be changed at the next available Direct Debit payment date.
4.11 Where you are given notice of an increase in your Pet Health for Life monthly fee, your Direct Debit will be changed at the end of the notice period, unless you cancel your membership in accordance with clause 5.
4.12 If you need to change your bank details or any collection dates please contact Peak Vets on 0114 250 7733 or email
Renewal
4.13 Where you pay monthly, your Pet Health for Life membership is a rolling membership for Your Pet and no renewal fee will apply (although we may increase the price from time to time as described above). Your membership and monthly fees will continue to be payable monthly until your Pet Health for Life membership is ended.
4.14 Where you pay annually, you will be quoted a new price for an annual renewal at the end of your then current year.
Non-payment
4.15 If we are unable to collect your monthly payment we will inform you accordingly and attempt to collect the payment from your account within 10 days. Your Pet Health for Life membership will be terminated if you default on three successive payments.
4.16 If you cancel your Direct Debit for any reason at anytime, we will treat our contract with you as terminated.
4.17 If your Pet Health for Life membership is cancelled automatically because of failed direct debits, or if you cancel your Direct Debit for any reason, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.
4.18 We reserve the right to suspend membership if you have any outstanding debt with us for any treatment or medication outside of Pet Health for Life that is more than seven days overdue. Your membership will be reactivated once payment of the debt is made in full.
Deceased/Rehomed Pets
4.19 In the event Your Pet dies or you rehome Your Pet, your membership will be cancelled as soon as reasonably practicable subject to you notifying us of the same. In such instances we will credit or debit you as appropriate to reflect your membership cancelling.
5. Ending our agreement / cancelling your membership
5.1 You may cancel your membership by giving us one month’s prior written notice before each anniversary of the date that Your Pet joined Pet Health for Life. We will notify you on the 11th month from that date annually of your right to cancel your membership.
5.2 Upon cancellation we will review your account and, where applicable, we may charge you retrospectively the full price of any products and services received in the period between the joining date and the cancellation date (at the full list price as set out on our website www.peakvets.co.uk and/or provided to you at the time of cancellation), minus any membership fees received to date. You will also be liable for the costs of all services and products supplied which were not covered by Pet Health for Life benefits and which are still outstanding to be paid.
5.3 If you pay for your fees annually in advance in accordance with clause 4.2.2 and you terminate your membership part way through the year, you will not receive a refund for the remainder of the year for which Pet Health for Life membership applied and will remain liable for all additional payments outlined at clause 5.2 above.
5.4 We reserve the right to terminate your membership by giving you one month's written notice, for any reason that we consider reasonable and necessary.
5.5 Unpaid bills relating to your membership fees may be referred to a third party debt collection agency.
5.6 We reserve the right to refuse applications for Pet Health for Life membership and its benefits.
6. Complaints
Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure (available on request by contacting Peak Vets, 36 Olivet Road, Sheffield, South Yorkshire S8 8QS or call 0114 250 7733.
How we use your information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which is accessible on the following website at https://www.mars.com/privacy-policy-us and explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
7. General
7.1 All notices given to us under the provisions of these Terms must be in writing and sent to Friars Gate, 1011 Stratford Road, Shirley, West Midlands B90 4BN, UK. When we write to you by post, we will use the address most recently provided.
7.2 For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
7.3 We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach of these Terms. Any 4 treatment received, services rendered, or medicines dispensed to you by us will be handled in accordance with and subject to these Terms (available on request).
7.4 For the avoidance of doubt we have absolute discretion as to the medications and treatments provided as part of Pet Health for Life.
7.5 Your membership to Pet Health for Life is not transferrable.
7.6 These Terms are governed by the laws of England. The courts of England shall have exclusive jurisdiction over any claim or dispute arising under the Terms.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. o If there are any changes to the amount, date or frequency of your Direct Debits we will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request. o If an error is made in the payment of your Direct Debit, by us or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when we ask you to. o You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Linnaeus Veterinary Limited is a limited company registered in England and Wales with company number 10790375 whose registered office is at Friars Gate, 1011 Stratford Road, Shirley, West Midlands, United Kingdom, B90 4BN
